Refund policy
Returns
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
We reserve the right to refuse returns that do not meet these conditions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Shipping costs are non-refundable unless the item was received damaged, defective, or incorrect.
Non-Refundable Items
The following items are not eligible for refunds or returns:
- Digital products and downloadable content.
- Customized or personalized products.
- Gift cards.
- Clearance or final-sale items.
Chargebacks
Before filing a chargeback, please contact our customer support team so we can resolve the issue promptly.
By placing an order, you agree that:
- Filing a chargeback without first contacting us may delay the resolution process.
- We reserve the right to provide order records, tracking information, delivery confirmation, and communication history to the payment processor or financial institution when responding to chargeback claims.
- Fraudulent or abusive chargebacks may result in account suspension and refusal of future service.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photographs and your order number. We will work to provide a replacement or refund where appropriate.
Contact Us
For any questions regarding returns, refunds, or chargebacks, please contact our customer support team before initiating a dispute with your payment provider.